Patient information
Everything you need to know before, during, and after your visit, from what to bring to how referrals work.
Your first appointment
We want your first visit to feel straightforward. Here is what to expect from the moment you arrive.
Arrival and registration
Please arrive 10–15 minutes before your appointment. Our reception team will check you in. Bring any referral letters or reports from your referring doctor.
Pre-examination investigations
Depending on why you are attending, our team may perform initial checks before you see the doctor — visual acuity, eye pressure, or retinal photographs. These are quick and painless.
Consultation with your doctor
Your ophthalmologist will review your history, examine your eyes, and discuss their findings. They will explain any diagnosis clearly and outline your options. Please ask any questions you have.
Dilated examination (if required)
The doctor may need to dilate your pupils using eye drops. Dilation takes 20–30 minutes and causes temporary blurring and light sensitivity for a few hours. Please bring sunglasses and arrange not to drive yourself home if dilation is likely.
Next steps and follow-up
Before you leave, your doctor will discuss next steps such as a follow-up appointment, prescription, further investigations, or treatment. You will leave knowing what happens next.
What to bring
Having the right things with you helps your doctor give the most complete assessment and makes your visit go smoothly.
- Current glasses or contact lenses
Bring any glasses or contacts you use, even if your prescription is out of date.
- List of current medications
Include eye drops, tablets, and supplements. Many medications can affect the eyes or interact with treatment.
- Referral letter
If referred by a GP or optometrist, bring the referral letter and any accompanying reports or test results.
- Previous eye records
Any reports, scans, or letters from previous eye appointments are helpful for your doctor to review.
- Valid ID and insurance card
Bring a valid form of identification and your insurance card if you are covered by a health plan.
- Sunglasses and a driver
If you are likely to be dilated, bring sunglasses and arrange for someone else to drive you home.
Frequently asked questions